Sep 8, 2022
- Over-deliver On Your Promise - Part 1
Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results.
The people that I'm meeting are so passionate about their project, I've got to deliver on a much higher level, I have to raise the expectations, I have to be better than the competitors and I've got to over-deliver on my over-promise. That's where I've got to be. This has to be, you know, such a high valued interaction that I have to deem it. I have to give it a name. I have to deem it something it's got to be obnoxiously good. Now is the best word I could come up with. Okay. It had to be obnoxiously good, okay? Now, I took the word obnoxious from an interaction that I had in my second year in business. So let's fast forward a little bit. Alright, so my first year, I learned contractors don't call back and so that was my advertisement that I reflected. Later on that year, I added in the guarantee, and I went on a proposal meeting. I was referred by a client to a friend of his, to answer a request for a proposal or RFP for a landscaping project.
Like and follow this podcast so you can learn more. My name is Carl Gould and this has been your #70secondCEO.